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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Elaine Taylor

Elaine Taylor

November 1, 2024

5  out of  5
rating by Elaine Taylor
"Sandra Taylor was a HUGE help!! I made one phone call and had to leave a message and the next thing I knew, I had a voicemail asking me for my email address. So I returned the call, left another voicemail and then saw the email come up about 15 minutes later! That is what I call great customer service! Thank you again Alex Ross and Sandra Taylor!"
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Gary Heckman

October 28, 2024

5  out of  5
rating by Gary Heckman
"I recently worked with Ranae towards procuring policies for our new vehicles and preparing exit insurance coverage for our older vehicles to be sold. She performed the task with full knowledge of my needs in a personable manner. She explained the answers to my questions completely. All the follow up needed email communication was completed quickly as promised. I would not hesitate to utilize her or any of Alex Ross State Farm service agents for any of my future insurance needs."
We responded:
"We pride ourselves on being able to provide fast, accurate, friendly and most importantly, professional knowledgeable service. Established in 1975 in the heart of downtown Lake Havasu. "
Profile photo of Denise Meenan

Denise Meenan

October 26, 2024

5  out of  5
rating by Denise Meenan
"We have trusted the Alex Ross agency and our agent Ranae to protect all of our family possessions for many, many years. Everything we own from houses, to boats, to RVs to off road toys, are all insured by the Alex Ross agency. Ranae is quick to answer questions and respond to claims, and is extremely helpful in making sure we get the most protection for our money. We wouldn’t go anywhere else!"
We responded:
"Your compliments are very much appreciated."
Profile photo of Tamera Mori

Tamera Mori

October 11, 2024

5  out of  5
rating by Tamera Mori
"Sandra Taylor is my agent and is an absolute pleasure to work with. She is always responsive to my requests. I highly recommend her and the State Farm Agency."
We responded:
"Our missions is to provide fast accurate friendly service. "
Profile photo of Carlos Mendoza

Carlos Mendoza

October 8, 2024

5  out of  5
rating by Carlos Mendoza
"Great customer service! Received the information I needed seamlessly."
We responded:
"We really appreciate being of valuable service to our community and value the fine compliments we get."
Profile photo of Jayson Fitzpatrick

Jayson Fitzpatrick

October 4, 2024

5  out of  5
rating by Jayson Fitzpatrick
"Joshua helped me switch my insurance policies. He was polite and helped me understand my options.would recommend"
We responded:
"When switching insurance providers, it is important to review all the options available to you and to learn about the various discounts available. Knowledge, skill, and experience help make all this happen."
Profile photo of Travis Vance

Travis Vance

October 4, 2024

5  out of  5
rating by Travis Vance
"Josh was fantastic! He really took the time to understand my needs and make sure I had the perfect amount of coverage. I would definitely recommend to anyone who is looking!"
We responded:
"Hi TRAVIS! Thanks so much for your fantastic feedback for Josh! Our entire team aims for total customer satisfaction in every interaction and we are so happy he was able to provide that to you! If there is ever anything we can be of further assistance with, please do not hesitate to reach out to us!"
Profile photo of Lisa Fitzpatrick

Lisa Fitzpatrick

October 4, 2024

5  out of  5
rating by Lisa Fitzpatrick
"I had help from Joshua switching my auto & business insurance to State Farm. This young man knew exactly what I needed. It was an easy swap. He was knowledgeable and friendly. I would recommend him to my family and friends"
We responded:
"We appreciate our valued staff and are very pleased to have Joshua doing a great job providing prompt accurate service. We attempt to answer our calls, but we also respond to voice mail, texting and emails on the same day we receive them. We keep all our channels open 24x7 and our doors are open 8-5 M-F."
Profile photo of Jae Pederson

Jae Pederson

October 4, 2024

5  out of  5
rating by Jae Pederson
"Visited in office Lake Havasu, was greeted by Joshua who was very friendly and welcoming. Was looking for insurance for my new vehicle and he was super fast and efficient getting me a quote and tending to all the questions I had. Recommend speaking with Joshua if you are needing insurance in the future."
We responded:
"We offer a physical office location as well as modern digital convenance and work as a team to get fast accurate friendly service in the methods and ways the customer desires."
Profile photo of Blake Douglas

Blake Douglas

October 4, 2024

5  out of  5
rating by Blake Douglas
"Very knowledgeable and efficient service."
We responded:
"We are the longest established insurance office in Lake Havasu City and pride ourselves on providing knowledgeable and professional service with a smile. "
Profile photo of Jill Baciak

Jill Baciak

October 4, 2024

5  out of  5
rating by Jill Baciak
"They were wonderfull!!! Got great quotes!"
We responded:
"Personal attention and being available to assist as the world goes digital is our office mission. Making change and life go right."
Profile photo of Olsen Mark

Olsen Mark

October 4, 2024

5  out of  5
rating by Olsen Mark
"Working with joshua has been a pleasure. He has helped us understand the always changing insurance business. Thank you again."
We responded:
"Personal attention and being available to assist as the world goes digital is our office mission. Making change and life go right."
Profile photo of Jennifer Hyde

Jennifer Hyde

October 4, 2024

5  out of  5
rating by Jennifer Hyde
"Every experience with Alex Ross Statefarm has been positive, friendly and completely changed my mind when it come to the "insurance man""
We responded:
"We love our faithful customers and work hard to earn and keep their trust."
Profile photo of Rick Mata

Rick Mata

October 4, 2024

5  out of  5
rating by Rick Mata
"The only thing better than the rates was the service I received from your representative, Joshua. 10/10 would recommend."
We responded:
"Competitive rates and service excellence is our goal, and we always welcome the opportunity. "
Profile photo of Shawn Konopka

Shawn Konopka

October 3, 2024

5  out of  5
rating by Shawn Konopka
"Extremely Happy with the Service at Alex Ross Lake Havasu City State Farm. Sandra was fantastic to work with. Communication was top notch. I highly recommend this office."
We responded:
"Our office takes a team approach to service and each team member takes pride in their work. "
Profile photo of jim wright

jim wright

October 3, 2024

5  out of  5
rating by jim wright
"Quick friendly service filled all our needs very happy"
We responded:
"My staff and I are honored to be of service. We pride ourselves on fast, accurate, friendly service."
Profile photo of Megan Kole

Megan Kole

October 2, 2024

5  out of  5
rating by Megan Kole
"I am always treated excellent by the staff at the Alex Ross State Farm Office in Lake Havasu City. Usually I just call them and get everything taken care of over the phone. I usually am helped by Sandra and she ALWAYS does an excellent job with assisting me. You always leave the conversation with her smiling as she is always pleasant on the phone and takes care of you like a valued customer. Thanks and State Farm will always be my insurance company!!!"
We responded:
"The entire team as with Sandra, at the Alex Ross State Farm Agency, take exceptional pride in providing fast, accurate friendly service. Thank you for the opportunity."
Profile photo of Karen Cannan

Karen Cannan

September 27, 2024

5  out of  5
rating by Karen Cannan
"What a great surprise-I hit the Lottery! I called them on a recommendation from a friend and was walked thru the process, hand in hand with Sandra. She went above and beyond necessary, to quote and bind not only the autos, but the house and the trailer too...And, the best part was, we saved over a $1,000 annually going with State Farm! I am just so excited. I will be contacting them when the RZR policy comes due, and will be shopping any future insurance with them....Now if only they wrote policies for California!!! Thank you Sandra, and the team at Alex Ross!"
We responded:
"We really appreciate being of valuable service to our community and value the fine compliments we get. "
Profile photo of Mohave Bob

Mohave Bob

September 25, 2024

5  out of  5
rating by Mohave Bob
"Working with the Alex Ross State Farm group is just so easy. Tom and Lexi ask a few questions and you get a very competitive quote that day or early the next day. Making sure my boat and a house we just purchased up in a forested area which was being fairly difficult to get other companies to even look at quoting. Thank you guys at Alex Ross!"
We responded:
"My staff and I are honored to be of service. We pride ourselves on fast, accurate, friendly service."
Profile photo of Tom Giudice

Tom Giudice

September 19, 2024

5  out of  5
rating by Tom Giudice
"Alex rocks and had a great experience with Josh in the office !!!"
We responded:
"My staff and I are honored to be of service. We pride ourselves on fast, accurate, friendly service."
Profile photo of Mindy Morgan

Mindy Morgan

September 18, 2024

5  out of  5
rating by Mindy Morgan
"Ranae is my agent that I do all my insurance needs with. She is awesome at communicating with me and following through. I've been with this office for 15 years and have never had an issue with my policies and I have multiple. I would recommend this office they are a good group of people."
We responded:
"The entire team as with Ranae, at the Alex Ross State Farm Agency, take exceptional pride in providing fast, accurate friendly service. Thank you for the opportunity. "
Profile photo of Jessica Marquez

Jessica Marquez

September 5, 2024

5  out of  5
rating by Jessica Marquez
"Awesome and fast service very friendly Thank you Sandra"
We responded:
"My staff and I are honored to be of service. We pride ourselves on fast, accurate, friendly service."
Profile photo of Jim McLennan

Jim McLennan

August 28, 2024

5  out of  5
rating by Jim McLennan
"We just spoke to Sandra at Alex Ross-State Farm, she was exceptable to providing service. Have always enjoyed dealing with her. Our friends are struggling with their insurance in Tucson and suggested they contact Sandra or your agency. Josh has also been very helpful!!"
We responded:
"My staff and I are honored to be of service. We pride ourselves on fast, accurate, friendly service."
Profile photo of Paul Phillips

Paul Phillips

August 5, 2024

1  out of  5
rating by Paul Phillips
"Some young guy with a nose piercing was incredibly rude to me whenever I went to renew my insurance so I'm not going to insure with State farm anymore"
We responded:
"We regret that we are unable to meet everyone's expectations and stand ready to always do our best whenever possible. "
Profile photo of Holly Tolleson

Holly Tolleson

July 10, 2024

5  out of  5
rating by Holly Tolleson
"Sandra Taylor has handled a TON of policies for me, all while making it easy and convenient on my end. I would not go through ANY other company or agent, she has proven her experience with me time and time again. Thank you!"
We responded:
"Fast accurate friendly service is our #1 priority."